Privacy policy

Information we collect

• Account information: your name, email address, securely hashed password, sign-in sessions and account preferences.
• Business information: your business name, team membership, service suburbs, pool preferences, saved lead statuses, notes and activity.
• Billing information: billing name and email, subscription details, invoices, payment status and payment-method references. Stripe collects payment details through its payment form. We do not receive or store your full card number or security code.
• Support information: the contact details and messages you send us. In-app support also includes your account and team identifiers and the app page you sent the message from to help us investigate.
• Technical information: IP addresses, browser and device information, service requests, security events and operational logs needed to run and protect the service.
• Property information: property addresses, pool registrations, sale information and related source evidence from the NSW Swimming Pool Register and realestate.com.au. Our lead product does not provide property owners’ names, phone numbers or email addresses.

How we use information

We use information to create and secure accounts, show relevant property leads, save your team’s work, process subscriptions, send service messages and the lead summaries you have enabled, answer questions, investigate errors and improve the service.

We combine and classify property-source information, including with automated tools, to identify potential leads. Source records and classifications can be incomplete or incorrect. Contact us if you believe information needs correcting.

Providing account and billing information is necessary to use the paid service. Notes and support messages are optional. Please avoid putting sensitive personal information or unnecessary information about other people in these fields.

Who can access it

Your team’s members can see its shared lead statuses, notes and activity. Team administrators manage membership and business settings. Other customer teams cannot see your team’s private work.

We use service providers to host and secure the app, store data, deliver email, process payments and display maps. These include Cloudflare, Stripe and Mapbox. Authorised operators and providers may access information needed to provide support, maintain the service or meet legal obligations. We do not sell your account information.

Providers may process information outside Australia, including in the United States and other countries where they operate. Their locations can change. You can contact us for information about the providers we currently use.

We may disclose information where required by law or reasonably necessary to investigate abuse, protect the service or resolve a dispute. If the business is transferred, relevant information may transfer with it subject to applicable privacy obligations.

Cookies and browser storage

We use cookies and browser storage for sign-in, security, preferences and saved drafts. Payment and map providers may also use cookies or similar technology when their features load. Blocking these technologies may prevent parts of the service from working.

Storage, security and deletion

We restrict access and use technical safeguards to protect information. No online service can guarantee absolute security. Keep your sign-in details private and tell us if you suspect unauthorised access.

We retain information for as long as needed to provide the service and meet reasonable accounting, security, legal and dispute-resolution needs. Retention depends on the type of information and why it is held.

You can delete your account in Settings. Shared team notes and activity remain attributed to a deleted user. A last administrator must transfer responsibility or delete the team. Deleting a team removes its accounts and private workspace data and closes its subscriptions. It does not erase the underlying property-source records, copies you have exported, or records that providers or we must retain for legitimate legal or accounting purposes. Copies in backups and support correspondence may remain for their applicable retention period.

Your choices and questions

You can update account and business details in Settings and change your lead-summary email preference. Essential account, security and billing messages may still be sent.

Contact us to request access to or correction of personal information, ask about deletion, or make a privacy complaint. We may need to verify your identity. We will consider your request and explain any limits that apply. If a privacy concern remains unresolved, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.

Changes to this policy

We may update this policy as the service changes. The date above identifies the current version. We will draw your attention to material changes through the app or email where appropriate.

Contact

Pool Care Leads
ABN 88 691 987 837
support@poolcareleads.com.au